Terms & Conditions

Welcome to Ideal Pet Warehouse Ltd. By accessing and using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

General Information

These Terms apply to all users of the website, including customers, visitors, and browsers.

Products & Services

We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not guarantee that all information is error-free. We reserve the right to:

  • Correct any errors or inaccuracies
  • Update product information at any time without prior notice
  • Modify or discontinue products without liability

Orders & Payments

  • All orders are subject to availability and confirmation.
  • Prices are listed in USD and may change without notice.
  • Payments are processed securely through trusted third-party payment providers.
  • We reserve the right to cancel or refuse any order if fraud or unauthorized activity is suspected.

Shipping

Shipping is handled according to our Shipping Policy:

  • Free shipping on orders over $100
  • $5 shipping fee for orders under $100
  • Handling time: 0–1 business days
  • Transit time: 1–3 business days

Please refer to our Shipping Policy page for full details.

Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy:

  • Returns accepted within 14 days of delivery
  • Refunds processed within 7 business days after approval

Please review our Return & Refund Policy page for full details.

User Responsibilities

By using our website, you agree:

  • To provide accurate and complete information when placing orders
  • Not to use the website for any unlawful or unauthorized purpose
  • Not to attempt to harm, hack, or disrupt the website

Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Ideal Pet Warehouse Ltd and is protected by applicable copyright and trademark laws. Unauthorized use is prohibited.

Limitation of Liability

Ideal Pet Warehouse Ltd shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from the use of our website or products
  • Delays or failures caused by events beyond our control

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your information.

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page.

📞 Contact Us

If you have any questions regarding these Terms & Conditions, please contact us: