Shipping policy

At Ideal Pet Warehouse, we are committed to providing a convenient, reliable, and transparent shipping experience. This Shipping Policy explains our shipping destinations, order processing times, delivery estimates, shipping costs, tracking updates, and other important shipping information.

1. Shipping Destinations

Ideal Pet Warehouse currently ships to addresses within the United States only.

We do not currently offer international shipping. Please ensure that your shipping address is within an eligible United States delivery area before placing your order.

2. Shipping Costs

Free Standard Shipping on All Eligible Orders

We offer free standard shipping on eligible orders delivered within the United States.

Shipping Cost: $0.00
Shipping Currency: USD ($)
Standard Shipping: Free

The shipping cost displayed at checkout will reflect the applicable shipping method and destination.

3. Order Processing and Handling Time

Our standard order processing and handling time is 1–2 business days.

Orders are processed Monday through Friday, excluding applicable public holidays.

Processing time begins after an order has been successfully placed and payment has been authorized. Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing time is separate from transit time.

4. Transit Time

Our estimated standard shipping transit time is 3–5 business days after an order has been processed and shipped.

Actual transit times may vary depending on the delivery destination, carrier operations, weather conditions, and other circumstances outside our control.

5. Total Estimated Delivery Time

The total estimated delivery time is 4–7 business days, consisting of:

Order Processing and Handling: 1–2 business days
Shipping Transit: 3–5 business days
Total Estimated Delivery: 4–7 business days

These are estimates rather than guaranteed delivery dates. Delivery times may vary due to carrier delays, public holidays, severe weather, or peak-season order volumes.

6. Shipping Carriers

Depending on the destination, package, and carrier availability, we may use established shipping services such as:

FedEx
DHL
Other suitable shipping carriers

The carrier used for an order may vary. Tracking information will be provided when available.

7. Order Confirmation and Tracking Updates

After placing an order, customers will receive an order confirmation by email.

Once the order has been processed and shipped, tracking information will be sent to the email address provided at checkout when available.

Tracking updates may take some time to appear after the shipping carrier receives and scans the package.

Customers can use the tracking details provided to follow the shipment's progress. If tracking information is unavailable or an order has not arrived within the estimated delivery timeframe, please contact our customer support team for assistance.

8. Accepted Payment Methods

We accept eligible payment methods displayed at checkout, which may include major credit cards and debit cards.

Available payment methods depend on the payment options enabled for our store.

All prices and shipping charges are displayed in United States dollars (USD, $) unless otherwise stated.

Orders are processed after payment authorization or confirmation, as applicable.

9. Sales Tax

Applicable sales tax is calculated and collected at checkout in accordance with relevant state and local tax requirements.

Where applicable, sales tax will be displayed separately in the order summary before the purchase is completed.

The amount of tax may vary depending on the shipping destination and applicable tax rules.

10. Order Cancellations and Modifications

Customers who wish to cancel or modify an order should contact us within 24 hours of placing the order.

Please email support@idealpetwarehouse.com with your order number and requested change, or contact us by phone at +1 212-860-2543.

We will make reasonable efforts to accommodate requests received within this period, but changes or cancellations cannot be guaranteed if an order has already been processed or shipped.

If an order can no longer be cancelled, customers may request a return after delivery in accordance with our Return and Refund Policy.

Eligible refunds for successfully cancelled orders will be issued to the original payment method, as applicable.

11. Holidays and Peak Seasons

During public holidays, major shopping events, and peak shopping seasons, order volumes and carrier workloads may increase.

As a result, order processing and delivery may take longer than usual.

Our regular processing schedule excludes applicable public holidays. We will provide tracking information when available and encourage customers to monitor their shipment for the latest updates.

12. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will attempt to assist with corrections before the order ships, but we cannot guarantee address changes once processing or shipment has begun.

13. Delayed, Lost, or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

If tracking shows that your package was delivered but you have not received it, contact us so we can review the situation and advise you on the next steps.

We will work with the applicable shipping carrier where appropriate to investigate delivery issues and determine an appropriate resolution in accordance with our policies and applicable law.