Return & Refund Policy

At Ideal Pet Warehouse Ltd, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

  • We accept returns within 14 days from the date of delivery.
  • To be eligible for a return, the item must be:
    • Unused and in the same condition that you received it
    • In its original packaging
  • Proof of purchase (order confirmation or receipt) is required.

To initiate a return, please contact our support team with your order details.

Refunds

  • Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
  • If approved, your refund will be processed within 7 business days to your original payment method.

Please note:

  • Shipping fees (if applicable) are non-refundable unless the item is defective or incorrect.
  • It may take additional time for your bank or payment provider to process the refund.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or damaged items not due to our error
  • Items not in original condition or packaging

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us for assistance.

Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

📞 Contact Us

If you have any questions about returns or refunds, please contact us: